Delivery Information

Dispatch

We aim to dispatch your order within 1 working day after you checkout. For orders placed on weekends or bank holidays, we will dispatch your order on the first working day following your order placement.

Standard Delivery

Free delivery on orders over £35

We use Royal Mail / Yodel / Hermes for our Standard Delivery option
This is a tracked service
Estimated delivery time: 3-5 working days from dispatch
You will receive an email after your order is dispatched with your tracking number and a link to track your parcel
For orders below £35, we charge £2.99 for standard delivery, which will be added to your order total at checkout

If you don't receive your tracking information, please let us know, and we will resend the email for you.

Please note: We do everything we can to get your parcel to you within the above time frame. However, once the courier has your parcel, there may be circumstances that cause delays. If your parcel is late, please let us know, and we will contact the courier.

Track Your Order

Once a tracking number has been issued, you can track your order through our website by clicking on the "Track Your Order" link in the menu.

If you have any questions, please contact info@mypetmarket.co.uk.

Orders Through Business Partners

For orders placed through our business partners:

These orders can be tracked directly through the respective business partner's system
If you need any assistance with tracking these orders, please contact us at info@mypetmarket.co.uk, and we'll be happy to help

International Orders

We are very sorry, but at this stage, we can only offer our products to customers in the United Kingdom. This applies to orders placed directly through My Pet Market.

For international customers interested in our products, please check with our business partners, as some may offer international shipping options.

If you have any questions about delivery or need assistance, please don't hesitate to contact us at info@mypetmarket.co.uk.